f there is anything you're not happy about in your relationship with 2talk , the sooner you let us know, the sooner we can resolve the issue. We do our best to fix any problems as soon as possible.
Here's how to get in touch:
ONLINE TICKET
You can let us know about your issue by opening a support ticket in the 2talk Web Portal. Once we pick up your query, we will do our best to contact you within 2 working days.
WEB CHAT
You can contact us via web chat by heading to www.2talk.co.nz and opening the chat window.
If for any reason you are still unhappy with our resolution or feel your problem has not been resolved adequately, there are other steps you can take:
MAKE A WRITTEN COMPLAINT
If you feel that your issue has not been dealt with to your satisfaction over the phone, then you can always make a written complaint.
For your convenience, you can email us at: complaints@2talk.co.nz
Within 5 working days of receiving your complaint, we'll email to you acknowledging receipt of your complaint
At each stage of the resolution process, we will be in touch to make sure you know what's going on.
As soon as possible, but at most within 5 working days of receiving your complaint, you will get an update on the outcome either over the phone or by written explanation.
If the mistake is ours, and we owe you money, we will pay you by crediting your 2talk account and offering an apology.
If we believe that you need to pay any unpaid disputed amount, you'll need to pay your account straight away.
Talk to us to see what can be organised.
YOUR OTHER OPTIONS
In addition, you can at any time contact:
For more details on this service, please visit their website - www.tdr.org.nz.
Important Note: Nothing in this process reduces or takes away any rights you may have under the Consumer Guarantees Act 1993, or your right to make a claim to a court or disputes tribunal.
OVERDUE BILL COLLECTION
If a bill, or any part of a bill, has not been paid by the due date and we have not agreed for you to pay it off by a later date or by installments, our normal overdue bill collection process (explained in our General Terms and Conditions) will apply.
However, if you have made a complaint disputing liability for any amount on your bill, we won't disconnect your supply for non-payment of the disputed amount while we are still investigating your complaint.
Please note that this does not stop us from disconnecting your supply for other reasons, as detailed in our General Terms and Conditions.
Here's how to get in touch:
ONLINE TICKET
You can let us know about your issue by opening a support ticket in the 2talk Web Portal. Once we pick up your query, we will do our best to contact you within 2 working days.
WEB CHAT
You can contact us via web chat by heading to www.2talk.co.nz and opening the chat window.
If for any reason you are still unhappy with our resolution or feel your problem has not been resolved adequately, there are other steps you can take:
MAKE A WRITTEN COMPLAINT
If you feel that your issue has not been dealt with to your satisfaction over the phone, then you can always make a written complaint.
For your convenience, you can email us at: complaints@2talk.co.nz
Within 5 working days of receiving your complaint, we'll email to you acknowledging receipt of your complaint
At each stage of the resolution process, we will be in touch to make sure you know what's going on.
As soon as possible, but at most within 5 working days of receiving your complaint, you will get an update on the outcome either over the phone or by written explanation.
If the mistake is ours, and we owe you money, we will pay you by crediting your 2talk account and offering an apology.
If we believe that you need to pay any unpaid disputed amount, you'll need to pay your account straight away.
Talk to us to see what can be organised.
YOUR OTHER OPTIONS
In addition, you can at any time contact:
- Citizens Advice Bureau
- Community Law Centre
- Ministry of Consumer Affairs
- Your Lawyer
- Disputes Tribunal
- Court
For more details on this service, please visit their website - www.tdr.org.nz.
Important Note: Nothing in this process reduces or takes away any rights you may have under the Consumer Guarantees Act 1993, or your right to make a claim to a court or disputes tribunal.
OVERDUE BILL COLLECTION
If a bill, or any part of a bill, has not been paid by the due date and we have not agreed for you to pay it off by a later date or by installments, our normal overdue bill collection process (explained in our General Terms and Conditions) will apply.
However, if you have made a complaint disputing liability for any amount on your bill, we won't disconnect your supply for non-payment of the disputed amount while we are still investigating your complaint.
Please note that this does not stop us from disconnecting your supply for other reasons, as detailed in our General Terms and Conditions.